Support
Answers to the most frequently asked questions, sorted by topic.
Frequently asked questions
How does FeedScore work out the score?
The score combines the product page — ingredients, nutrition facts, additives, level of processing — with your profile: goals, diet, allergies, ingredients to avoid and priorities. So the same product can get a different score for two people.
How much does FeedScore cost?
The app is free, with 3 personalised scans a day. Premium costs €7.99 a month or €49.99 a year, starts with a 7-day free trial and can be cancelled at any time.
Do I need an account?
No. Your profile is created on your phone, without signing up. An account is only used to back up your data online and get it back on another phone.
What happens to my data?
Your profile and your day stay on your phone. With an account, they are backed up online so you can get them back on another phone; cloud backup can be switched off and the account deleted at any time, from the app. The details are in the privacy policy.
Is FeedScore suitable if I have an allergy?
FeedScore reads what the product page declares and alerts you when an allergen from your profile is listed. A product page can be incomplete: no alert does not prove there is no allergen. The product label and advice from a health professional always come first.
Where does the product information come from?
From our product database. When a product page is too incomplete, FeedScore would rather not score it than put forward a number it cannot justify. Spotted a mistake on a product page? Report it from the app, at the bottom of the page.
Which phones does FeedScore work on?
On iPhone and on Android phones. The app is designed for phones: there is no tablet version.
Is the app available in English?
Yes, FeedScore speaks French and English. It follows your phone’s language, and you can change it in your profile. Product pages stay in French.
How do I delete my account?
From the app, it is immediate: Profile › My account › Delete my account and my data. Without the app, send a request from the “Delete my account” page of this website.
The score
Why is my score different from someone else’s?
Because the score depends on your profile as much as on the product: your goals, diet, allergies and priorities change what matters. That is the whole idea behind FeedScore.
Why does a product have no score?
When the product page is too incomplete, FeedScore declines to score it rather than put forward a number it cannot justify. The app tells you what is missing.
A product page contains a mistake
Report it from the app: at the bottom of the product page, tap “Report an error on this product”. Every report is reviewed.
Premium subscription
How does the free trial work?
You can try Premium for free for 7 days. Unless you cancel at least 24 hours before the trial ends, the subscription starts and renews automatically.
How do I cancel my subscription?
In your store settings: on iPhone, Settings › your name › Subscriptions; on Android, Google Play › Payments and subscriptions › Subscriptions. Deleting the app or your FeedScore account does not cancel the subscription.
I changed phones: how do I get Premium back?
In the app, open the Premium screen and tap “Restore my purchases”, signed in to the same App Store or Google Play account you bought it with.
Account and data
What is the account for?
It backs up your profile, your day and your history online, so you can get them back by signing in on another phone. Without an account, everything stays on your phone.
How do I turn off cloud backup?
In the app: Profile › My account. Cloud backup can be turned off at any time.
Contact us
A mistake on a product page can be reported from the app, at the bottom of the page. Your account, cloud backup and deletion are managed in Profile › My account.